At Desi Kids, we want you to be completely satisfied with your purchase. If you need to exchange or return an item, please read our policy below.
Exchange Policy
We accept exchanges within 14 days of receiving your order. To be eligible for an exchange, the following conditions must be met:
- Items must be unused, unworn, and in their original packaging with all tags attached.
- The exchange must be for an item of equal or lesser value.
To initiate an exchange, please contact our customer service at [insert contact email]. We will guide you through the process and provide you with the necessary instructions.
Refund Policy
We offer refunds within 14 days of receiving your order, under the following conditions:
- Items must be unused, unworn, and in their original packaging with all tags attached.
- Refunds will be processed to the original payment method used at the time of purchase.
To request a refund, please contact our customer service at [insert contact email]. We will provide you with further instructions on how to return the item.
Non-Returnable Items
Please note that the following items are non-returnable:
- All products sold at discounted prices are ineligible for exchange, refund, or return.
- Full-priced products purchased with promotional codes that specify that exchanges, refunds, or returns are not allowed are not eligible for any of these options.
- Products obtained through giveaways or contests are subject to their respective terms and conditions and cannot be exchanged, refunded, or returned.
- Gift cards
Shipping Costs
Shipping costs for returns and exchanges are the responsibility of the customer unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items over $100, as we cannot guarantee that we will receive your returned item.
Processing Time
Once we receive your returned item, we will inspect it and notify you of the status of your refund or exchange. If approved, the refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days, depending on your bank or credit card company.